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(MCTF 2026) Support Associate - English (Kuala Lumpur)

🕒 13 days ago
Customer ServiceCommunication SkillsProblem-solvingTime Management

📜 Description

  • Deliver outstanding service to guests and partners via phone, email, and chat.
  • Handle a high volume of inquiries and provide accurate, timely resolutions.
  • Take end-to-end ownership of booking issues including changes, cancellations, and payments.
  • Work towards achieving individual and team KPIs such as quality and customer satisfaction.
  • Develop expertise across multiple Agoda product lines with ongoing training.
  • Collaborate with Team Leaders and Managers to resolve complex cases.

🛠️ Requirements

  • Strong customer focus and a genuine desire to help others.
  • Excellent spoken and written English skills.
  • Ability to stay calm and professional under pressure.
  • Good problem-solving skills using guidelines and data.
  • Flexibility to adapt to new tools and processes.
  • Ability to manage time and priorities in a fast-paced environment.
  • Prior experience in customer support or service roles is a plus.

Benefits

  • Structured training, coaching, and clear performance metrics
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Customer Service Representative (SR)

Helpware-Inc👥 501 - 1000 employees🏢 Outsourcing/offshoring
🕒 3 days ago

As a Customer Service Representative, you will provide first-level support, address customer inquiries, and maintain a positive relationship with clients in a fast-paced environment.

Customer SupportCall HandlingTroubleshootingCRM Software
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As a Client Service Representative in Operations, you will provide quality customer service, conduct clinical intake calls, and support the Clinical Review Department while maintaining high documentation standards.

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Sutherland

Customer Service Representative - Temporary

Sutherland👥 10,000+ employees🏢 Information Technology And Services
🕒 10 days ago

In this temporary work-from-home role, you will assist families and schools with scholarship inquiries, ensuring customer satisfaction through effective communication.

Customer ServiceCommunication SkillsMultitaskingProblem-solving

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