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Customer Support Developer (Databases)

πŸ“… Apr 29
JavaKotlinSQLRelational Databases

πŸ“œ Description

  • Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls.
  • Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools.
  • Dig into complex issues across relational databases, data warehouses, and cloud object storage, partnering with Engineering to drive real fixes.
  • Reproduce customer-reported bugs by inspecting logs and transaction states, documenting findings for Engineering.
  • Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, and CDC setup.
  • Get hands-on with customers building and debugging integrations, ensuring confidence in navigating Airbyte's database sources.

πŸ› οΈ Requirements

  • 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role.
  • Fluency in SQL with experience investigating query plans and performance bottlenecks.
  • Proficiency in Java or Kotlin, capable of reading, writing, and debugging JVM-based connector code.
  • Hands-on experience with relational databases, data warehouses, or data lakes, including CDC and schema evolution.
  • Experience with JDBC and debugging connection, authentication, SSL, and SSH tunnel issues.
  • Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts.

✨ Benefits

  • And perks include:
  • Flexible PTO with a culture that encourages at least 25 days off annually
  • 16 weeks fully paid parental leave for all parents
  • Comprehensive medical
  • Dental
  • Vision coverage for employees and dependents
  • 401(k) retirement plan
  • Professional development budget
  • Book reimbursement
  • Commuter
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