Remote Jobs RockRemote Jobs Rock

Spécialiste bilingue du service client secteur pharmaceutique (anglais/français) - CDI à temps plein (télétravail au Canada)

🕒 25 days ago
📍 🇺🇸 ON - Remote💰 $45k / year🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇫🇷 French Required💼 Full-Time
Bilingual CommunicationCustomer ServiceCall Center OperationsPharmaceutical Knowledge

📜 Description

  • Respond to incoming calls, chats, and emails from patients and healthcare professionals professionally and empathetically.
  • Provide general information and navigate users through various sites.
  • Handle requests and updates regarding temperature excursions and document potential adverse events.
  • Support the contract and act as a liaison, representing the client.
  • Work in a high-volume contact center, ensuring optimized and personalized customer service.

🛠️ Requirements

  • Fluent in both English and French, with excellent communication skills.
  • Preferred 2+ years of experience in pharmaceutical or biotechnology call center support.
  • Experience with Salesforce and Vonage is desired.
  • Strong interpersonal skills and ability to build relationships with stakeholders.

Benefits

  • Health insurance after the probation period.
  • Dental insurance after the probation period.
  • Life insurance after the probation period.
  • Two weeks of paid vacation.
  • All equipment provided by the company.
Twilio

Technical Support Expert 2

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer.

📍 🇨🇴 Colombia - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇪🇸 Spanish Required
Customer ServiceComplianceTechnical SupportCritical Thinking
Sourcefit

Mandarin Product Support and Onboarding Specialist

Sourcefit👥 501 - 1000 employees🏢 Outsourcing/offshoring
🕒 yesterday

Provide customer support and onboarding for clients in China, ensuring effective product usage and communication throughout the customer journey.

MandarinEnglishCustomer SupportOnboarding
Keepersecurity

Bilingual Customer Success Manager

Keepersecurity👥 501 - 1000 employees🏢 Computer Software
🔥 19 hours ago

Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts.

📍 🇺🇸 United States - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇧🇷🇵🇹 Portuguese Required📢 🇪🇸 Spanish Required
Customer SuccessAccount ManagementSaaSCybersecurity
Zero-Hash

Customer Experience Specialist

Zero-Hash👥 201 - 500 employees🏢 Financial Services
🕒 yesterday

As a Customer Experience Specialist, you will provide exceptional support to customers, addressing complex inquiries related to KYC, digital asset transactions, and account management.

Customer SupportKYC OnboardingDigital Asset TransactionsProblem-solving

Trusted by Remote Workers