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Onboarding Specialist / CSR

๐Ÿ•’ 2 days ago
Customer ServicePatient CommunicationReferral ManagementData Entry

๐Ÿ“œ Description

  • Customize initial discussions based on patient needs to highlight personalized benefits.
  • Manage inquiries through multiple communication channels, ensuring prompt responses.
  • Process and manage referrals efficiently within a 7-10 day timeframe.
  • Perform comprehensive data entry for clinical survey scores and monitoring data.
  • Schedule and coordinate patient appointments while maintaining communication.
  • Collaborate with a multidisciplinary team to improve patient care delivery.

๐Ÿ› ๏ธ Requirements

  • Bachelor's degree in healthcare, nursing, or a related clinical discipline.
  • 2+ years of experience in a customer service or healthcare setting.
  • Solid understanding of the US healthcare system.
  • Exceptional written and verbal English communication skills.
  • Strong attention to detail and organizational skills.
  • Proficiency with CRM systems and EMR software.
  • Typing speed of at least 60 words per minute.

โœจ Benefits

  • Paid Time Off
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