As a Customer Success Manager, you will maximize digital implementation and retention of Wiley's solutions while providing exceptional support to customers and faculty.
Member Experience Specialist - The Philippines
📅 Sep 19, 2025
Patient OnboardingTelehealth ManagementCustomer SupportSalesforce
📜 Description
- Welcome new patients and confirm delivery of care packages and equipment.
- Facilitate initial telehealth visits and conduct care package walkthroughs.
- Guide patients through device setup and navigation of the Carda Health app.
- Manage check-in and check-out processes for telehealth appointments.
- Serve as part of the frontline support team for patients, answering questions and resolving issues.
🛠️ Requirements
- 1–3 years of experience in healthcare support, customer success, or another patient-facing role.
- Strong communication skills, with an ability to connect effectively with older adult populations (65+).
- Comfortable with technology and able to quickly learn new software.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Empathetic, patient-focused, and passionate about improving healthcare access and outcomes.
Similar jobs
Search more Customer Success Manager jobs
Business Critical Support Specialist
Shiphero👥 201 - 500 employees🏢 Logistics And Supply Chain
Manage critical technical escalations for premium SaaS clients, ensuring adherence to Service Level Agreements while delivering elite customer support.
📍 🇦🇷 Argentina - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇵🇱 Polish Required
Bilingual Customer Success Manager
Keepersecurity👥 501 - 1000 employees🏢 Computer Software
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts.
📍 🇺🇸 United States - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇧🇷🇵🇹 Portuguese Required📢 🇪🇸 Spanish Required
Customer Solutions Specialist
Earnin👥 501 - 1000 employees🏢 Financial Services
EarnIn is seeking a Customer Solutions Specialist to lead the end-to-end implementation of new payroll bureau clients licensing the EarnIn Payroll product suite.
Customer Success Manager
Ping Identity👥 10,000+ employees🏢 Software Development🤝 B2B
As a Customer Success Manager, you will build and maintain relationships with customer organizations, acting as a technical resource and advocate for their needs.