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Associate Billing Specialist

🕒 16 days ago
📍 🇵🇹 Portugal - Remote🎹 Mid-level💬 Billing Specialist📢 🇬🇧 English Required📢 🇪🇸 Spanish Required💼 Full-Time
Billing SupportSubscription ManagementCustomer ServiceProblem-solving

📜 Description

  • Address billing and subscription inquiries, escalating complex issues when necessary.
  • Efficiently manage and process billing tickets and calls while taking ownership of follow-ups.
  • Resolve delicate customer billing situations, including compensation requests.
  • Analyze billing ticket trends and propose improvements to enhance the customer experience.
  • Contribute to billing support articles and tutorials to expand internal and external knowledge base.

🛠️ Requirements

  • Previous experience in billing support, subscription management, or customer service.
  • High attention to detail and a proven ability to make high-stakes decisions.
  • Strong written, verbal, and analytical skills with excellent problem-solving abilities.
  • Familiarity with billing or subscription management procedures.
  • Proficiency in Excel/Google Sheets.
  • Fluent in English and Spanish.

Benefits

  • Remote First, Remote Always • PTO in accordance with local labor requirements • Monthly Wellness Fridays - enjoy an extra-long weekend
Stripe

Risk Strategist, Onboarding & Compliance

Stripe👥 10,000+ employees🏢 Technology, Information And Internet🤝 B2B
🕒 yesterday

Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

KYCKYBComplianceRisk Management
Pinterest

Finance Manager I, Technology Infrastructure

Pinterest👥 5001 - 10,000 employees🏢 Computer Software
🕒 yesterday

As a Financial Manager focused on Technology Infrastructure, you will oversee financial strategies and optimize investments in technology infrastructure, primarily AWS.

Financial ForecastingTechnology Infrastructure ManagementAWSOPEX Management

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