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Onboarding Coach - Guest Experience

🕒 4 days ago
📍 🇨🇱 Chile +1 - Remote?🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇪🇸 Spanish Required💼 Full-Time
Client OnboardingCustomer SupportRevenue ManagementCommunication

📜 Description

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of Cloudbeds' products and customer needs.
  • Contribute to training materials and stay updated on system changes.

🛠️ Requirements

  • Over 3 years of 5-star hospitality experience in key roles or 3 years of relevant SaaS industry experience in a customer-facing role.
  • Deep expertise in Revenue Management principles and technology.
  • Proven ability to translate complex, AI-driven concepts into clear business terms.
  • Exceptional communication skills with a customer-focused approach.
  • Familiarity with CRM/Email Marketing platforms is a significant plus.
  • Professional fluency in English is required; Spanish is preferred.

Benefits

  • Remote First, Remote Always • PTO in accordance with local labor requirements • Monthly Wellness Fridays - enjoy an extra-long weekend
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