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📜 Description

  • Monitor and investigate alerts to identify attacks
  • Work with Engineering and Operations teams to mitigate attacks
  • Communicate extensively with customers via chat, email, and phone
  • Configure and manage security monitoring rules
  • Analyze traffic signatures to distinguish between good and malicious traffic

🛠️ Requirements

  • At least 2 years of technical support and customer support experience
  • Strong understanding of the OSI model, TCP, UDP, BGP, QUIC
  • Advanced understanding of iptables
  • Experience in handling attack mitigation for L3/4 and L7
  • Strong communication skills with high-value customers
  • Command line / Bash shell proficiency
  • Sysadmin skills (Linux/Mac/Windows) & programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git)
  • Security certifications preferred: CISSP, GCIA, GCIH, GCFA, GCFE
MongoDB

Technical Services Engineer

MongoDB👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 4 days ago

As a Technical Services Engineer, you will interface with customers to resolve complex issues, advocate for their needs, and contribute to product improvements while developing your technical expertise.

Linux Systems AdministrationTroubleshootingDatabase AdministrationCloud Infrastructure

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