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Senior Customer Engineer, Singapore

🕒 yesterday
Technical ValidationCustomer AdoptionArchitectural DesignAI Orchestration

📜 Description

  • Partner with Account Executives for technical deep-dive discovery and business requirements mapping.
  • Lead technical onboarding and implementation oversight, serving as the primary engineering contact.
  • Carry a variable quota tied to new business acquisition and account growth.
  • Act as a trusted advisor throughout the customer lifecycle, maintaining deep relationships with stakeholders.
  • Leverage AI to automate routine tasks and focus on strategic customer advisory.

🛠️ Requirements

  • Experience: 7+ years of experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer
  • Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
  • Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
  • Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
  • Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
  • Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.
  • Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
  • Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
  • Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.
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