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Manager, Customer Activation

📅 Jul 8
Team LeadershipCustomer OnboardingRevenue ManagementProcess Standardization

📜 Description

  • Lead and develop a team of five Customer Activation Managers, focusing on their performance and growth.
  • Own the team's results against realized TPV and other revenue-tied activation metrics.
  • Standardize onboarding playbooks to ensure a consistent customer experience.
  • Build processes and metrics for multi-product adoption beyond the initial onboarding period.
  • Diagnose blockers and coach CAMs through complex situations to ensure successful activations.
  • Collaborate with Sales and Customer Success to facilitate a smooth transition for customers.

🛠️ Requirements

  • Experience managing a team focused on revenue or activation outcomes.
  • Background in an adoption- or consumption-based business model, preferably in payments or POS.
  • Strong analytical skills to identify trends and patterns across accounts.
  • Proactive approach to diagnosing problems and providing solutions.
  • Excellent cross-functional collaboration skills with Sales, Revenue Operations, Product, and Engineering.
  • Strong interpersonal and presentation skills for customer-facing interactions.
  • FinTech and/or financial services experience is highly favored.
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