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Channel Sales Manager - Germany (m/f/d)

🕒 19 days ago
Channel ManagementPartner RecruitmentSales EnablementGo-to-market Strategy

📜 Description

  • Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow.
  • Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower
  • The German SI opportunity is significant. Freshworks is building a strategic motion to displace incumbent ITSM and CX platforms through SI-led delivery, and this role sits at the centre of that effort. You will work
  • The right person for this role combines a hunter’s instinct for identifying and signing the right partners with the commercial discipline to hold those partners accountable to joint business plans and pipeline

🛠️ Requirements

  • 7+ years’ experience in channel, alliances, or partner management within a SaaS or enterprise software environment
  • Demonstrable track record of recruiting and activating SI partners, not just managing existing relationships
  • Strong understanding of how mid-tier SIs operate: practice structures, P&L dynamics, delivery models, and how they make partner investment decisions
  • Experience working in or adjacent to ITSM, EX, or CX categories — familiarity with the ServiceNow ecosystem is a strong advantage
  • Commercially rigorous: comfortable building joint business plans, setting pipeline targets, and holding partners accountable to commitments
  • Ability to build and maintain senior relationships within SI organisations — practice leads, alliance directors, and C-level stakeholders
  • Strong pipeline management discipline — fluent in Salesforce or equivalent CRM for partner opportunity tracking and forecasting
  • Effective at working cross-functionally: comfortable aligning field sales, pre-sales, and marketing behind partner-led motions
  • Native-level fluency in German is a must
  • Prior experience at a vendor in a channel or alliance role targeting ServiceNow displacement or competing against legacy ITSM platforms

Benefits

  • There’s another option. Freshworks. With a fresh vision for how the world works.
  • Fresh vision. Real impact. Come build it with us.
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