As a Customer Relationship Analyst, you will provide post-sale support across multiple communication channels, ensuring effective solutions and excellent service for clients.
Customer Success Manager - Tech Touch
📅 Jul 3
Customer EngagementProduct KnowledgeConsultative SellingUpselling Strategies
📜 Description
- Develop a deep understanding of Front's product suite to effectively communicate value to self-serve accounts.
- Proactively reach out to unmanaged self-serve accounts to identify usage patterns and opportunities for enhanced engagement.
- Provide tailored advice to optimize the use of Front's features for business needs.
- Enable and manage free trials for premium features, demonstrating the value of higher-tier plans.
- Implement strategies to convert trial users to higher-tier plans, driving revenue growth.
- Cultivate strong relationships with key stakeholders within self-serve accounts for long-term satisfaction.
🛠️ Requirements
- 1-2 years of customer-facing consulting, sales, support, implementation, or product experience, preferably at a SaaS company.
- Proven ability to work independently and as part of a team.
- Ability to communicate and teach complicated concepts verbally and in writing.
- Builder's mindset to navigate undefined processes.
✨ Benefits
- Fully covered health insurance - medical, dental and vision
- Generous paid time off
- Mental health support with Workplace Options
- Monthly Lifestyle Stipend to spend on fitness
- Health and wellness
- Monthly Teleworking Allowance to be used towards Wi-Fi
- Equipment
- Wellness Days - Fronteers get an additional day off on months with no holidays
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