Director, Account Management
Frontcareers👥 201 - 500 employees🏢 Computer Software
Lead and scale the Account Management team, focusing on customer expansion, renewals, and overall account health for high-value customers.
Director, Account Management
🕒 16 days ago
Account ManagementSalesRenewalsCustomer Success
📜 Description
- Develop the structure of the Existing Business team with Account Managers and Customer Success Managers.
- Lead and coach a high-performing Account Management team focused on customer outcomes.
- Drive customer expansion by identifying opportunities and developing strategies.
- Establish team KPIs, roles, responsibilities, and success metrics in collaboration with leadership.
- Collaborate with Sales, Finance, Legal, and Revenue Operations for seamless customer experiences.
- Take accountability for renewal, expansion, customer satisfaction, and commercial success.
🛠️ Requirements
- 4-6 years experience leading Account Management, Sales, or Renewals teams in SaaS.
- Proven experience developing and leading Account Management functions.
- Experience with enterprise-level renewal negotiation, upselling, and cross-selling.
- Strong coaching and people leadership skills.
- Strategic and execution-oriented with a data-driven mindset.
- Excellent collaboration skills with cross-functional teams.
✨ Benefits
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Mental health support with Workplace Options
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