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Customer Support Agent | German Desk (EverHelp)

๐Ÿ“… Sep 8, 2025
๐Ÿ“ ๐Ÿ‡บ๐Ÿ‡ฆ Ukraine - Remote๐Ÿฅ Junior๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required๐Ÿ’ผ Full-Time
Customer SupportGerman Language ProficiencyEnglish Language ProficiencyCommunication Skills

๐Ÿ“œ Description

  • Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests.
  • Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling.
  • Coordinating with suppliers to address delivery delays.
  • Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

๐Ÿ› ๏ธ Requirements

  • Proficiency in the German language (C1) and fluency in English (B2) is required.
  • At least 1 year of support experience.
  • Excellent communication skills to handle customer complaints politely and professionally.
  • Ability to work independently and within different teams.
  • Attentive, persistent, and solution-oriented.
  • Strong work ethic and adaptability to changes in a dynamic business environment.

โœจ Benefits

  • 20+ vacation days and unlimited sick leaves.
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