Customer Solutions Specialist
Earnin👥 501 - 1000 employees🏢 Financial Services
EarnIn is seeking a Customer Solutions Specialist to lead the end-to-end implementation of new payroll bureau clients licensing the EarnIn Payroll product suite.
VIKING OCEAN - SHORE EXCURSIONS MANAGER
📅 Apr 16
📍 VIKING OCEAN CRUISES, worldwide - Remote🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required⏳ Temporary/Contract
Shore Excursions ManagementGuest ServicesTeam LeadershipCommunication Skills
📜 Description
- Liaise with local tour operators to confirm reservations, buses, guides etc.; manage & control shuttle bus operations, when applicable.
- Ensure that local guides are briefed and instructed accordingly, prior to each shore excursion and ship escort; host and dine with guests, when necessary.
- Supervise the sales of tours; take proactive action to promote and sell shore excursions.
- Monitor the quality and service of all shore excursion operations, ensuring that all service delivery is in line with Viking's STAR Service Standards.
- Present Port Talks with the Cruise Director about each port of call, in the Star Theater.
🛠️ Requirements
- A required minimum of 3 years' experience as a Tour Office / Shore Excursions Manager.
- Shipboard experience is required.
- Must be confident with at least two different global itineraries.
- Fluent in English with excellent oral and written communication skills; ability to speak an additional language is an advantage.
- Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player.
- Strong accounting and administration skills preferred; proficient with PC-based databases, spreadsheets, and word processing systems.
- Ensure the smooth dispatch and operation of all shore excursions; coordinate all shore excursions including the audio equipment required for each excursion.
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