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Director of Product, Customer Care

🕒 yesterday
Product ManagementAI-driven SupportCustomer Care StrategyTeam Leadership

📜 Description

  • Lead, coach, and grow a team of product managers, setting high standards for execution.
  • Partner with senior leaders across various functions to set priorities and deliver outcomes.
  • Drive the transition to AI-first customer support, enhancing automation and resolution capabilities.
  • Make strategic decisions on platforms and tooling for a global support organization.
  • Define key metrics and hold the organization accountable for measurable impact.

🛠️ Requirements

  • 10+ years of product management experience, including leadership of product managers.
  • Proven track record of building and scaling high-performing product teams.
  • Experience managing a large, multi-workstream product portfolio.
  • Deep knowledge of customer support and contact center platforms, AI/ML-driven automation, or trust & safety products.
  • Degree in Computer Science, Engineering, Math, or a related field.

Benefits

  • Great medical
  • Dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • Salaried team members have unlimited paid time off
  • Hourly team members have 15 days paid time off
  • 18 weeks of paid parental leave
  • Own the vision, strategy, and multi-year roadmap for Lyft's Customer Care product portfolio.
Cloudflare

Director of Product Management, Fintech

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🕒 yesterday

Lead the transformation of Cloudflare's quote to cash process by managing a team of product managers and ensuring alignment across various departments to deliver successful outcomes.

Product ManagementLeadershipCollaborationFinancial Reporting
🕒 4 days ago

Lead the technology strategy and roadmap for Partner, Customer Success, and Customer Support organizations, focusing on scalable, AI-native platforms.

AI PlatformsProduct ManagementCloud IntegrationsCustomer Success Technology
Censys

Director, Product Management

Censys👥 51 - 200 employees🏢 Computer & Network Security
🕒 2 days ago

As Director of Product Management, you will lead product development, guiding a world-class team to shape Censys' evolution in exposure management and attack surface management.

Product ManagementAttack Surface ManagementCybersecurityEnterprise SaaS

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