Remote Jobs RockRemote Jobs Rock

Customer Experience Enablement Senior Manager

📅 Aug 6
Customer SuccessEnablement StrategyAI And AutomationCross-functional Collaboration

📜 Description

  • Own a clear enablement roadmap tied to CX goals, team effectiveness, and customer-facing outcomes.
  • Translate CSM pain points, voice of customer themes, and business priorities into actionable enablement strategies, tools, narratives, and guidance.
  • Partner with cross-functional teams to identify where enablement can improve customer conversations, book management, retention, and growth.
  • Shape strategic content and frameworks that help CSMs communicate value consistently across the customer journey.
  • Define success measures for enablement work and use feedback to continuously refine priorities.
  • Create self-serve tools and repeatable workflows to enhance resource accessibility for CX teammates.

🛠️ Requirements

  • 6–8+ years of customer success enablement, sales/revenue enablement, or related experience.
  • Proven ability to break down ambiguous business problems into clear priorities and practical solutions.
  • Demonstrated success translating customer and business feedback into resources that improve field effectiveness.
  • Strong ownership mindset with the ability to operate autonomously in a fast-paced environment.
  • Clear communicator with strong professional presence and the ability to influence stakeholders.
  • Experience using AI, automation, or systems thinking to improve scale and team efficiency.

Benefits

  • Competitive salary with generous annual cash bonus • Equity grants • Employee stock purchasing plan (ESPP) • Remote first work from home
  • Dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Lifestyle Spending Account (LSA) •

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingBusiness TransformationProcess Re-engineering
MongoDB

Senior Customer Success Manager

MongoDB👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Senior Customer Success Manager, you will guide Enterprise customers through complex journeys on MongoDB, maximizing their success and lifetime value while mentoring team members.

Customer SuccessAccount ManagementTechnical AdvisoryRisk Mitigation

Trusted by Remote Workers