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Customer Support Specialist

🕒 25 days ago
Customer SupportEmail CommunicationChat SupportCollaboration

📜 Description

  • Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience.
  • Stay informed about product features, updates, and internal processes to provide timely and relevant solutions.
  • Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues and manage escalations.
  • Proactively share ideas and contribute to process enhancements to elevate customer and team experiences.
  • Take ownership of specialized areas and lead related initiatives with accountability.
  • Mentor junior colleagues by sharing knowledge and fostering a culture of collaboration.

🛠️ Requirements

  • Fluency in English, both written and spoken.
  • Proven customer support experience, ideally in a fast-paced tech or SaaS environment (above 1yr).
  • Strong ownership mindset—take responsibility and deliver results.
  • Maturity and reliability—able to work independently and prioritize effectively.
  • Excellent communication skills—clear, empathetic, and professional in all interactions.
  • Problem-solving ability with attention to detail and a proactive approach.
  • Flexibility to adapt to changing situations and customer needs.
  • A long-term mindset—looking for a stable role where you can grow.

Benefits

  • Unlimited learning budget for self-improvement after 3 months.
  • Private health insurance.
Sutherland

Concierge Healthcare Customer Service

Sutherland👥 10,000+ employees🏢 Information Technology And Services
🕒 4 days ago

Provide high-quality customer support in a fast-paced contact center, assisting clients with inquiries related to healthcare services and ensuring a strong service experience.

Customer ServiceCall Center OperationsHealthcare SupportProblem-solving
Samsara

Bilingual Customer Support Specialist

Samsara👥 1001 - 5000 employees🏢 Computer Software
🕒 15 days ago

As a Bilingual Customer Support Specialist, you will provide exceptional service, manage escalations, and mentor team members while supporting a diverse customer base in a fast-paced environment.

📍 🇺🇸 United States - Remote💰 $43.4k - $58.4k / year💼 Full-Time🎹 Mid-level🛟 Customer Support Specialist📢 🇬🇧 English Required📢 🇪🇸 Spanish Required
Customer ServiceBilingual CommunicationMulti-channel SupportProblem-solving

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