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Mulesoft Dev & Support

🕒 2 days ago
FlatfileMulesoftAWSS3

📜 Description

  • Monitor scheduled production workflows, delivery windows, file movement, processing status, and operational alerts.
  • Perform first-pass diagnosis of failed, delayed, or incomplete workflows, including submissions analysis and member management troubleshooting.
  • Execute approved rerun, reprocess, recovery, configuration, and validation procedures.
  • Validate successful completion after recovery and document actions and outcomes.
  • Escalate promptly to the Lead Live Operations Engineer when issues exceed authority or require Tier 3 intervention.

🛠️ Requirements

  • 2+ years in production support, data operations, technical operations, application support, integration support, or a comparable production environment.
  • Experience supporting submissions analysis and member management troubleshooting, including first-pass diagnosis, validation, documented recovery, and clean escalation.
  • Practical production experience with Flatfile, including monitoring, ingestion/validation support, configuration checks, troubleshooting, and documented recovery procedures.
  • Practical production experience with MuleSoft, including flow/integration monitoring, first-pass diagnosis, rerun/recovery procedures, and escalation.
  • Working knowledge of AWS/S3, sFTP/secure file transfer, file-processing workflows, and production access/connectivity concepts.
  • Basic-to-intermediate SQL skills sufficient for read-only investigation, validation, reconciliation, and first-pass production diagnosis.
  • Experience working from runbooks, SOPs, operational checklists, and documented escalation procedures.
  • Strong ticket hygiene and written documentation habits, including clear capture of symptoms, diagnostics, actions, validation, and escalation context.
  • Ability to interpret logs, status messages, monitoring alerts, and production workflow outcomes.
  • Sound judgment to execute approved procedures accurately and escalate rather than improvise when an issue exceeds documented authority.
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