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Strategic Account Manager

🕒 7 days ago
📍 🇧🇷 Brazil - Remote💰 R$225k - R$375k / year🎸 Senior🧑‍💼 Account Manager📢 🇧🇷🇵🇹 Portuguese Required📢 🇬🇧 English Required💼 Full-Time
Account ManagementCustomer SuccessFraud PreventionCompliance

📜 Description

  • Own strategic relationships as the primary contact for large-scale enterprise accounts.
  • Proactively identify expansion and upsell opportunities within major accounts.
  • Lead the end-to-end implementation lifecycle, ensuring successful account launches.
  • Translate complex product issues into actionable solutions for clients.
  • Monitor and communicate key performance metrics to support account growth.
  • Collaborate with cross-functional teams to identify new fraud typologies.

🛠️ Requirements

  • Bachelor's degree in Business, Engineering, or a related field.
  • Full professional fluency in Portuguese, English, and Spanish.
  • 7+ years in B2B SaaS account management, ideally with a technical product.
  • Background in payments, fraud, crypto, or compliance, familiar with the Brazilian market.
  • Strong analytical skills, with experience using BI tools and AI.
  • Working knowledge of API integrations for technical support.

Benefits

  • Generous compensation in cash and equity.
  • Flexible paid time off and year-end break.
  • Health insurance
  • Dental
  • Vision coverage for employees and dependents
  • 4% matching in 401k / RRSP.
  • One-time stipend to set up a home office.
  • Monthly meal stipend.
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