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Strategic Account Manager

📅 May 13, 2025
Account ManagementCustomer SuccessRisk ManagementSolutions Architecture

📜 Description

  • Be the primary point of contact for our customers, addressing day-to-day and strategic issues.
  • Build a thorough understanding of our product and effectively communicate its value to customers.
  • Translate complex product challenges into actionable solutions.
  • Advise on best practices related to fraud and compliance.
  • Monitor and communicate KPIs to clients.
  • Collaborate with risk analytics teams to address new fraud typologies.

🛠️ Requirements

  • 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
  • Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred
  • Strong presentation skills for both virtual and in-person meetings with various stakeholders
  • Previous customer-facing experience, preferably with a technical product
  • Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
  • Proficiency in using business intelligence tools
  • Your analytical skills are second to none; you excel at number crunching and drawing insights
  • You're capable of translating complex strategies into actionable processes and outcomes
  • You're a natural at building relationships and collaborating with others
  • You constantly think about ways to improve processes

Benefits

  • Generous compensation in cash and equity
  • Flexible paid time off and Year-end break
  • Health insurance
  • Dental
  • Vision coverage for employees and dependents - US and Canada specific
  • 4% matching in 401k / RRSP - US and Canada specific
  • One-time stipend to set up a home office — desk, chair, screen, etc.
  • Monthly meal stipend
  • Monthly social meet-up stipend
  • Annual health and wellness stipend

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingBusiness TransformationProcess Re-engineering
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