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Director, Customer Success Strategy and Operations

🕒 12 days ago
Customer Success OperationsPost-sales OperationsRevenue OperationsB2B SaaS

📜 Description

  • Own the operating rhythm of the post-sales organization globally.
  • Manage renewal forecasting and health-score inspection methodologies.
  • Build and maintain a rolling 12-month GRR/NRR retention model.
  • Oversee customer lifecycle process architecture and policy.
  • Run capacity and resource planning across various teams.
  • Set measurable data quality standards for CRM and CS platforms.

🛠️ Requirements

  • 8+ years in Customer Success Operations, Post-Sales Operations, or Revenue Operations in B2B SaaS.
  • Experience in both small and large B2B SaaS companies.
  • Proven ownership of renewal forecast or health-scoring models.
  • Hands-on experience with Gainsight or Planhat and Salesforce.
  • Experience implementing AI or automation in customer support workflows.

Benefits

  • A competitive salary + stock options in our fast-growing Series D startup
  • 100% Medical, Dental & Vision
  • 401k Plan
  • Paid parental leave
  • 25 days of annual leave + Public holidays + paid sick leave

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