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Senior Customer Success Manager - East/Public Sector

📅 Aug 4
Customer Success ManagementTechnical Account ManagementSaaS SolutionsStakeholder Engagement

📜 Description

  • Align with customer stakeholders to ensure value delivery throughout the customer journey from onboarding to renewal.
  • Review account dashboards and metrics to assess customer health and identify issues.
  • Coordinate onboarding and business reviews to align with customer priorities and promote usage expansion.
  • Develop success plans and account strategies to increase platform adoption and present outcomes to executive stakeholders.
  • Proactively identify risks to customer goals and collaborate on risk mitigation plans.

🛠️ Requirements

  • 8+ years of experience in technical account management, customer success, or post-sales roles at a technology company.
  • 5+ years of experience with public sector or highly regulated industries preferred.
  • Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT).
  • Ability to uncover problems and translate technical requirements to internal teams.
  • Orchestrate a first-class onboarding experience with a Customer Success Engineer to meet customer use cases.
Twilio

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The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingBusiness TransformationProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering
MongoDB

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MongoDB👥 10,000+ employees🏢 Software Development🤝 B2B
🔥 22 hours ago

As a Senior Customer Success Manager, you will guide Enterprise customers through complex journeys on MongoDB, maximizing their success and lifetime value while mentoring team members.

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