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Technical Account Manager

🔥 19 hours ago
Technical SupportCustomer Relationship ManagementRestful APIsJava

📜 Description

  • Serve as the primary technical support contact for strategic customers during Pacific hours.
  • Resolve complex technical problems and provide feedback to Twilio's Product and Engineering teams.
  • Collaborate with customers' developers and partners to troubleshoot issues.
  • Analyze customer trends and report observations to improve support processes.
  • Deliver proactive guidance to minimize business-impacting downtime.

🛠️ Requirements

  • 4+ years of relevant experience in technical support or account management.
  • Strong knowledge of RESTful technology and APIs.
  • Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript.
  • Understanding of network connectivity issues, including TCP/UDP and SSL/TLS.
  • Excellent communication skills for both technical and non-technical audiences.
  • Experience managing dedicated customer accounts.

Benefits

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
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