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Customer Success Manager

🕒 22 days ago
Customer SuccessCustomer Relationship ManagementSaaSData Analysis

📜 Description

  • Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
  • Introduce new opportunities to expand usage and optimize client experiences
  • Use internal tools to monitor customer health, usage metrics, and progress
  • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
  • Identify expansion opportunities and negotiate and close renewals
  • Deliver account reviews and information around trends to leadership and cross functional teams

🛠️ Requirements

  • Easily builds rapport with customers and team members
  • A proven track record of expansions and renewals
  • Process-driven and analytical
  • Strong written and verbal communication skills
  • Ability to breakdown and communicate technical terminology in a non-technical manner
  • Natural curiosity and enthusiasm
  • Team-focused, collaborative instinct
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Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts.

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