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Customer Service Representative - German and English (Interim)

🕒 7 days ago
Customer ServiceContent ModerationGermanEnglish

📜 Description

  • Solve complex challenges and manage disputes between buyers and sellers.
  • Address customer queries in a timely manner via chat, email, phone, and social media.
  • Collaborate with Sales and other departments to enhance overall customer experience.
  • Provide valuable feedback for service improvements based on customer interactions.

🛠️ Requirements

  • 1 to 4 years of direct experience in Customer Service or Content Moderation.
  • Professional speaking and writing skills in German and English.
  • Strong analytical and critical thinking skills.
  • Previous experience in a customer service environment or related role is preferred.
  • Ability to switch between various customer communication channels.

Benefits

  • Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
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