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Senior Customer Experience Manager

🔥 15 hours ago
Customer SuccessAccount ManagementSales CollaborationAI Optimization

📜 Description

  • Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
  • Act as a trusted advisor and commercial owner of the account, articulating ROI and business value.
  • Collaborate with the Sales team to maintain accurate forecasts and lead Executive Business Reviews.
  • Embed AI-driven optimization into workflows to uncover selling opportunities and automate tasks.
  • Develop long-term relationships with stakeholders and work cross-functionally to resolve customer issues.

🛠️ Requirements

  • Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
  • 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
  • Bachelor's degree and/or other professional qualifications.
  • Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus.
  • Experience with project management, account portfolio planning, cloud implementation and prioritization.
  • Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.
  • Excellent problem solving skills with the ability to creatively achieve resolutions.
Cloudflare

Customer Experience Manager

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🔥 15 hours ago

The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and optimizing workflows.

Customer SuccessAccount ManagementCloud SecurityData Analysis
Cloudflare

Customer Experience Manager - French Speaking

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🔥 15 hours ago

The Customer Experience Manager leads the post-sale journey, focusing on onboarding, retention, and contract renewals while maximizing upsells and building strategic relationships.

Customer SuccessAccount ManagementSalesCloud Security
Cloudflare

Senior Customer Experience Manager - German Speaking

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🔥 15 hours ago

The Customer Experience Manager oversees the entire post-sale journey, focusing on onboarding, retention, and contract renewals while driving customer success and maximizing upsell opportunities.

Customer SuccessAccount ManagementSalesCloud Security
Cloudflare

Customer Experience Manager - Russian Speaking

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🔥 15 hours ago

The Customer Experience Manager leads the post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and maximizing upsells.

Customer SuccessAccount ManagementSalesCloud Security
Asana

Customer Success Manager, Scaled Accounts

Asana👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Customer Success Manager for Scaled Accounts, you will drive customer adoption, retention, and satisfaction through strategic engagements with Asana's diverse client base in Japan.

📍 🇯🇵 Tokyo - Hybrid💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇯🇵 Japanese Required📢 🇬🇧 English Required
Customer SuccessAccount ManagementChange ManagementStrategic Business Reviews

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