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Customer Experience Manager - Russian Speaking

🔥 21 hours ago
Customer SuccessAccount ManagementSalesCloud Security

📜 Description

  • Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
  • Act as a Trusted Advisor to customers, helping them adopt Cloudflare products and services.
  • Collaborate with account teams to execute long-term Success Plans for retention and growth.
  • Own and participate in customer touch points, including Business Value Justification and Renewal Meetings.
  • Demonstrate how customer engagement impacts revenue growth and adoption of solutions.

🛠️ Requirements

  • Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
  • Fluency in Russian
  • 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
  • Bachelor's degree and/or other professional qualifications.
  • Direct experience in commercial sales, negotiation, and deal closure.
  • Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus.
  • Manage and prioritize competing portfolio demands, aligning internal resources with the highest-impact commercial and retention goals
  • Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.
  • Excellent problem solving skills with the ability to creatively achieve resolutions.

Benefits

  • Equity
  • This role is eligible to participate in Cloudflare’s equity plan.
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