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Strategic Account Manager

🕒 4 days ago
Hospitality Industry ExperienceAccount ManagementRevenue ManagementCommercial Strategy

📜 Description

  • Manage a focused portfolio of Cloudbeds' largest hotel customers in APAC.
  • Build trust-based relationships with senior hotel stakeholders through regular touchpoints and strategic reviews.
  • Identify upsell opportunities and implement strategies to minimize customer churn.
  • Provide tailored recommendations to optimize revenue and commercial performance.
  • Analyze customer data to enhance product adoption and business outcomes.
  • Conduct on-site visits to customer properties across Oceania.

🛠️ Requirements

  • 7+ years of hospitality industry experience in senior operational or commercial roles.
  • Advanced understanding of hotel operations and commercial strategy, including revenue management.
  • Deep experience in the Oceania hospitality market with knowledge of regional business practices.
  • Exceptional communication skills with the ability to influence at all organizational levels.
  • Proven track record of managing complex, high-value customer portfolios.

Benefits

  • Remote First, Remote Always • PTO in accordance with local labor requirements • Monthly Wellness Fridays - enjoy an extra-long weekend
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