As a Technical Account Manager, you will build strategic relationships with customers, providing insights and support to maximize their Smartsheet investment and improve IT maturity.
Manage critical technical escalations for premium SaaS clients, ensuring adherence to Service Level Agreements while delivering elite customer support.
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts.
As a Support Agent, you will manage customer inquiries through live chat and email, ensuring timely responses and effective issue resolution.
Take ownership of customer service inquiries, providing first-contact resolution and technical support while consulting with customers on their business needs.
