Remote Jobs RockRemote Jobs Rock

Customer Success Manager - Guided - West Coast

🕒 23 days ago
📍 🇺🇸 Austin - Remote💰 $106.0k - $181.5k / year🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required💼 Full-Time
Customer SuccessEnterprise SaaSOnboardingStakeholder Management

📜 Description

  • Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
  • Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
  • Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
  • Establish a strong operating cadence using customer data and adoption insights to guide priorities and decisions
  • Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
  • Identify and progress expansion opportunities, partnering with Account Executives on account strategies that drive customer growth

🛠️ Requirements

  • Enterprise Customer Success experience managing a portfolio of enterprise SaaS customers
  • Comfortable translating product usage into measurable business outcomes and ROI
  • Technical fluency to engage with IT and engineering stakeholders on APIs and integrations
  • Experience supporting renewals and expansion opportunities with a track record of driving retention
  • Strong operational rigor and ability to manage competing priorities effectively
  • Clear communication skills with both technical and executive stakeholders

Benefits

  • Ownership 💪 – Our core value is to "empower others," and we mean it—you'll get a slice of n8n with equity.
  • Europe: 30 days of vacation, plus public holidays wherever you are.
  • US: 20 vacation days
  • 8 sick days
  • Europe: We provide benefits according to local country norms.*
  • Europe: We provide pension contributions according to local country norms.*
  • US: 401(k) retirement plan with a 4% employer match.
  • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Keepersecurity

Bilingual Customer Success Manager

Keepersecurity👥 501 - 1000 employees🏢 Computer Software
🕒 yesterday

Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts.

📍 🇺🇸 United States - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇧🇷🇵🇹 Portuguese Required📢 🇪🇸 Spanish Required
Customer SuccessAccount ManagementSaaSCybersecurity
Cloudflare

Customer Experience Manager

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🔥 11 hours ago

The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and optimizing workflows.

Customer SuccessAccount ManagementCloud SecurityData Analysis
Cloudflare

Senior Customer Experience Manager

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🔥 11 hours ago

The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while building strategic relationships.

Customer SuccessAccount ManagementSales CollaborationAI Optimization

Trusted by Remote Workers