As an Enterprise Account Manager, you'll build and manage relationships with large organizations, ensuring they leverage Lyft's transportation solutions effectively.
Account Manager
🕒 9 days ago
Account ManagementCustomer ServiceRestaurant OperationsProfit And Loss Financial Statements
📜 Description
- Serve as a strategic advisor to restaurant partners by cultivating relationships, conducting data-driven business reviews, and acting as the primary contact for customer inquiries.
- Achieve quarterly sales and retention objectives by identifying opportunities to provide premium marketing tools and aiding in contract renewals.
- Optimize restaurant operations by assisting with system configurations and educating operators on actionable industry trends.
- Collaborate with your Account Executive counterparts through an account management lens, embodying OpenTable's #WinAsOne value.
- Collaborate cross-functionally with marketing on occasional promotional programs.
- Provide crucial product feedback by capturing restaurant feature requests and functionality requirements to guide future system upgrades.
🛠️ Requirements
- to guide future system upgrades.
- Conduct regular in-person meetings with restaurant partners in your market, dedicating up to 75% of your time to in-person field engagements.
- Strengthen local community presence by representing OpenTable at industry events, expected less than 10% of time.
- Minimum Qualifications
- 3+ years of account management, customer service, or equivalent experience within a restaurant or hospitality environment; restaurant experience preferred.
- Comprehensive understanding of restaurant operations and management, including familiarity with Profit and Loss financial statements, specifically around marketing and ROI.
✨ Benefits
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
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