Manager II, Engineering - Connections
Pinterest👥 5001 - 10,000 employees🏢 Computer Software
As an Engineering Manager on the Connections team, you will lead a cross-functional engineering team to enhance user engagement and drive product strategy.
Manager, Technical Support
🕒 yesterday
Customer SatisfactionPeople ManagementCoachingPerformance Management
📜 Description
- Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs.
- Develop and execute career growth plans for team members, providing coaching and performance feedback.
- Lead internal and external escalations, ensuring rapid issue resolution and effective root cause analysis.
- Identify opportunities to optimize customer support workflows using data-driven insights.
- Participate in hiring and onboarding new Technical Support Engineers.
- Collaborate with internal stakeholders to enhance customer experience and address product-related concerns.
🛠️ Requirements
- 10+ years of relevant experience, with a minimum of 4+ years in people management.
- Strong knowledge of Java, SQL, RESTful technology, and APIs.
- Ability to demonstrate dedication to customer experience through effective people management.
- Experience working inclusively with team members across different geographic locations.
- Demonstrated ability to identify process improvements and creatively solve problems.
- Strong English written and verbal communication skills.
✨ Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Similar jobs
Search more Manager jobsSr. Manager, Engineering
Pinterest👥 5001 - 10,000 employees🏢 Computer Software
Lead the engineering organization at Pinterest to drive AI foundations and proactive user experiences, building teams and executing strategies for innovative, personalized solutions.
Manager, Software Engineering
Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
As an Engineering Manager, you will lead the Semantic Layer team, focusing on the growth and delivery of MetricFlow while ensuring high-quality software development and community engagement.
Senior Manager, Solutions Architecture, AI & Developer Platform
Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
Lead a team of technical experts to drive the sales strategy for Cloudflare's AI & Developer Platform, bridging technical sales and product engineering.
Manager, Presales Customer Engineering
Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
The Manager, Customer Engineering will lead a team of Customer Engineers, focusing on their development and performance while ensuring effective customer technical journeys and leveraging AI tools.