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GTM Strategy & Operations Analyst, Account Management

🕒 7 days ago
B2B SaaSAccount ManagementRenewalsRetention

📜 Description

  • Serve as a key operational partner to Account Managers and AM leadership, resolving operational questions and escalations.
  • Own and support the AM operating rhythm, including forecast preparation, business reviews, and performance reporting.
  • Inspect renewal, expansion, and retention performance to identify trends and provide recommendations.
  • Run audits across pipeline and CRM to improve data quality and operational discipline.
  • Support account management and territory changes to ensure accuracy.
  • Partner with leadership to enhance pipeline generation and track performance against targets.

🛠️ Requirements

  • Strong understanding of B2B SaaS post-sales and Account Management motions.
  • Analytical and problem-solving skills to identify business challenges and recommend solutions.
  • Ability to balance operational execution with process improvement.
  • Strong stakeholder management and partnership-building skills.
  • Excellent communication skills for synthesizing complex data into insights.
  • Proficiency in Excel or Google Sheets and experience with large datasets.
  • Advanced Salesforce reporting and dashboard experience.

Benefits

  • Industry-competitive salary and equity.
  • Comprehensive medical
  • Dental
  • Vision coverage
  • 16 weeks paid Parental Leave for all new parents.
  • Health & wellness stipend.
  • Remote workspace, internet, and cellphone stipend.
  • Commuter benefits for team members reporting to the office.
  • Family planning benefits.

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