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Enterprise Solutions Engineer, Service Management

๐Ÿ•’ yesterday
Solutions ConsultingSales EngineeringTechnical ValidationSolution Architecture

๐Ÿ“œ Description

  • Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities across various customer segments.
  • Translate complex customer pain points and service delivery workflows into practical solution designs for IT leaders.
  • Advise customers on solution architecture, integrations, and deployment approaches to ensure seamless integration with existing technology.
  • Collaborate with Account Executives and Customer Success Managers to uncover expansion opportunities within existing accounts.
  • Build repeatable demo assets and technical collateral to support the scaling of service management initiatives.
  • Surface customer objections and product gaps to inform product roadmap and go-to-market strategy.

๐Ÿ› ๏ธ Requirements

  • 5+ years in solutions consulting, sales engineering, or a similar customer-facing technical role.
  • Strong understanding of IT and service team personas.
  • Proven discovery and technical validation skills.
  • Skilled at presenting product demonstrations to technical and executive audiences.
  • Ability to explain technical concepts clearly, including workflow design and integrations.
  • Familiarity with service management methodologies like ITIL or SLA frameworks is a plus.

โœจ Benefits

  • Mental health, wellness & fitness benefits
  • Inclusive family building benefits
  • Long-term savings or retirement plans
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