Director, Customer Success
Shopmonkey👥 51 - 200 employees🏢 Computer Software
The Director of Customer Success will lead a team focused on driving customer retention, adoption, and expansion across SMB, Mid-Market, and Enterprise segments.
Senior Manager, Commercial Account Management
🕒 3 days ago
📍 🇺🇸 United States - Remote💰 $212.5k - $325.8k / year🎙️ Leadership🤝 Customer Success Manager💼 Full-Time
Account ManagementCustomer SuccessTeam LeadershipGRC
📜 Description
- Lead and develop the team by hiring, coaching, and setting clear performance standards.
- Drive team performance across retention, renewals, and expansion while translating company goals into actionable plans.
- Elevate customer value by managing risks and ensuring team engagement on GRC topics.
- Strengthen operations through effective collaboration with cross-functional teams and improving customer outcomes.
🛠️ Requirements
- 8+ years of experience in Account Management, Customer Success, or related post-sales role within B2B SaaS.
- 3+ years of experience managing quota-carrying Account Managers or Customer Success Managers.
- Demonstrated success leading teams responsible for renewals and customer health.
- Experience in GRC, security, compliance, or regulated technology environments.
- Strong executive presence and communication skills.
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