Manager of Enterprise AI Success.
Cresta👥 10,000+ employees🏢 Software Development🤝 B2B
Lead and develop a high-performing team of AI Success Managers to drive customer success and measurable business outcomes for enterprise clients at Cresta.
Manager, Customer Support Engineering
🔥 9 hours ago
Technical SupportCustomer Solutions EngineeringSaaSTeam Leadership
📜 Description
- Lead and develop a team of Customer Solutions Engineers across the APJ regions.
- Strategize and implement support processes to enhance operations and issue resolution.
- Foster a culture of continuous learning and professional growth within the team.
- Collaborate with cross-functional teams to improve customer satisfaction and product adoption.
- Monitor and analyze team performance, providing feedback and coaching.
- Advocate for customer needs within the organization to influence product development.
🛠️ Requirements
- Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment.
- A proven track record of building and leading high-performing technical support or engineering teams.
- Exceptional problem-solving skills for complex technical issues.
- Excellent communication and interpersonal skills for a global team environment.
- Adeptness at project and program management.
✨ Benefits
- 100% employer-paid medical insurance *
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
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