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Partner Success Manager

🕒 8 days ago
📍 🇨🇦 Toronto - Hybrid💰 C$100k - C$120k / year🎹 Mid-level🤝 Customer Success Manager📢 🇫🇷 French Required📢 🇬🇧 English Required💼 Full-Time
Customer SuccessAccount ManagementChannel PartnershipsB2B SaaS

📜 Description

  • Own the relationship with accounting firms, bookkeepers, and consultants who refer clients to Float.
  • Build and run strategies to increase the average number of clients per partner.
  • Conduct monthly and quarterly business reviews and manage partner payouts.
  • Support partners through platform changes and ensure they utilize Float's full capabilities.
  • Identify expansion opportunities within the partner portfolio.

🛠️ Requirements

  • 3+ years in customer success, account management, or channel partnerships within B2B SaaS or fintech.
  • Experience driving adoption and retention across a portfolio of accounts or partners.
  • CPA, CA or CFA designation, or experience working with accountants or bookkeepers is a plus.
  • Bilingual in French and English, with strong communication skills.
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