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Customer Success Engineer, LATAM (Spanish, Portugese)

🕒 4 days ago
📍 🇧🇷 Brazil +2 - Remote?💰 $105.6k - $158.4k / year🎙️ Leadership❤️ Customer Success Engineer📢 🇬🇧 English Required📢 🇪🇸 Spanish Required💼 Full-Time
Customer SuccessTechnical ConsultingDevsecopsAgile Planning

📜 Description

  • Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice guidance.
  • Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.
  • Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model that isn't dedicated to a single account.
  • Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
  • Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.
  • Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.

🛠️ Requirements

  • Fluency in English and Spanish; trilingual candidates who speak English, Spanish, and Brazilian Portuguese is a strong plus.
  • Located in the United States, Mexico, and Brazil.
  • Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning.
  • Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate tool capabilities into customer outcomes.
  • A technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
  • The ability to communicate complex technical and organizational topics clearly in writing and live settings, including Zoom calls, workshops, and presentations.

Benefits

  • Flexible Paid Time Off

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