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Relationship Manager, CX

🕒 yesterday
Customer Relationship ManagementB2B OutreachProblem-solvingCross-functional Collaboration

📜 Description

  • Act as the primary point of contact for B2B/SMB customers, consulting on complex plan inquiries via email and phone.
  • Proactively identify at-risk customers and implement tailored save strategies.
  • Collaborate with Sales, Product, Engineering, and Operations to troubleshoot issues.
  • Translate customer feedback into actionable insights for product and process improvements.
  • Provide customers with training and resources to maximize platform use.
  • Use AI tools to enhance efficiency and deliver faster solutions.

🛠️ Requirements

  • 3+ years of experience in customer service or contact center environments, preferably in B2B SaaS.
  • 3+ years in a full-time customer support or customer care role, preferably managing customer relationships.
  • Composure under pressure to maintain customer satisfaction.
  • Strong analytical thinking and problem-solving skills.
  • Excellent communication skills with a customer-first mindset.
  • Tech proficiency with Google Workspace and support platforms.
Fivetran

Customer Solutions Architect

Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Customer Solutions Architect, you will enhance customer satisfaction by maximizing the value of dbt Cloud deployments through technical discussions, demos, and relationship building.

Customer Solutions ArchitectureTechnical Account ManagementData WarehousingSQL
Asana

Customer Success Manager, Scaled Accounts

Asana👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Customer Success Manager for Scaled Accounts, you will drive customer adoption, retention, and satisfaction through strategic engagements with Asana's diverse client base in Japan.

📍 🇯🇵 Tokyo - Hybrid💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇯🇵 Japanese Required📢 🇬🇧 English Required
Customer SuccessAccount ManagementChange ManagementStrategic Business Reviews
Cloudflare

Manager, Customer Experience and Renewals

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🕒 yesterday

The Manager, Customer Experience is a strategic leader focused on building and scaling a high-performing team of Customer Experience Managers to enhance customer retention and operational efficiency.

Customer SuccessRenewals SalesTeam LeadershipOperational Strategy
Cloudflare

Customer Experience Manager

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🕒 yesterday

The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and optimizing workflows.

Customer SuccessAccount ManagementCloud SecurityData Analysis

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