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Joint Professional Services - Technical Support Engineer in Australia

🕒 6 days ago
WindowsWindows ServerLinuxNetworking

📜 Description

  • Coordinate with the global Support team to resolve customer technical queries and issues quickly.
  • Implement and integrate OPSWAT products and solutions for customers.
  • Mentor and lead support team members to improve customer support processes.
  • Maintain strong customer relationships through regular communication and meetings.
  • Engage in special projects and provide technical assistance to the Sales team.

🛠️ Requirements

  • Bachelor's degree in Computer Science, Technical discipline, or equivalent experience.
  • Strong knowledge of Windows and Windows Server.
  • Basic knowledge of Linux and willingness to expand that knowledge.
  • Good foundation in networking concepts.
  • Basic knowledge of cybersecurity and critical infrastructure protection.
  • Strong presentation skills and a customer-oriented attitude.
  • Ability to analyze logs and troubleshoot IT-related issues.
  • Current Negative Vetting Level 1 (NV1) security clearance or higher.

Benefits

  • Going onsite and delivering professional services (training, system implementation) per request.
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